An IVA is an agreement to deal with your debts. You make regular payments to an insolvency practitioner while the IVA lasts - usually 5 or 6 years. Your insolvency practitioner will usually complain about the PPI for you. Look at any paperwork you have - like statements, terms and conditions or the original agreement.
Check if they use terms like:. The company should have given you all the facts you needed before you bought it. Skip to navigation Skip to content Skip to footer. Top links Housing benefit. Top links Template letter to raise a grievance at work. Top links Our pensions advice Write a letter to your creditors. Your claim will be assessed by your PPI provider, who has up to eight weeks to resolve your claim from the date you made it. But you could get a refund as early as one week after your initial claim.
If your provider takes longer than eight weeks to get back to you or it rejects your claim, you can appeal to the Financial Ombudsman Service for free. You have up to six months from the date your provider rejects your claim to take your complaint to the FOS.
You should receive a response within 40 days. If you think the amount of compensation is unfair You should check the factors that can affect the amount you get. For example, did you make a claim on the policy, or do you owe the bank money?
You should also check the assumptions the bank has made. If your bank needed to make any assumptions to calculate your offer, it will have been explained in your letter.
In most cases if you think anything is incorrect or that you have been unfairly treated, your first port of call should be your bank.
The process is straightforward but due to the volume of PPI complaints it can be slow. Sign in. Accessibility help Skip to navigation Skip to content Skip to footer.
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