So, are KGB any more helpful when a product you have ordered arrives damaged? When it arrived, the headboard and the bed were both covered in mould. KGB will refund customers if they return faulty or unwanted goods to the supplier within 10 days.
But as hard as the Bhengras tried to return their faulty bed to the furniture supplier, they simply couldn't: none of the phone numbers were working, one was going to answerphone and they received automated replies to their emails - and no one has got back to them.
The couple still have their mouldy bed, and they have had precious little help from KGB. When you're using a group-buying site like KGB or LivingSocial, you may think your contract for what you're buying is with them. It's not - the contract is with whoever is supplying the product or service. However, those group buying sites do have certain responsibilities, such as ensuring that the suppliers they use can actually come up with the good and services in the time frame suggested.
LivingSocial, the daily deal website specialising in lifestyle experiences, seems to take its responsibilities seriously, as it makes a pledge that if a supplier fails to honour a voucher before the expiration date, LivingSocial will refund customers with credit for future deals. If only they always stuck by it. When Reece called Ministry Of Sound in November to book his place, he was told that the course was fully booked and was advised to call back nearer the time of the next course in February.
When he did so, Ministry Of Sound took his details but failed to get back to him with confirmation. Complaints to LivingSocial didn't do any good either. The February course came and went - and Reece's Christmas gift had become useless as the expiry date of the voucher had since passed. Reece received no experience and no refund, despite the promise on LivingSocial's website. It's a promise that has let other customers down too. Elizabeth Ludlow bought a voucher for a 'thrill-seekers' speedboat ride in December as a present for her son who was due to emigrate to New Zealand.
Fall Flowers. Cosmetic Procedures. Featured Sponsored. Holiday Hosting To-Dos. Top Sellers. SeaWorld San Diego. Advanced Food Intolerance Labs.
HelloFresh Meal Kit Deliveries. New Deals for You. Chicago Crime Tours and Experiences. Crime and Mob Bus Tour. Taylor Street Pizza. Thin Crust Pizzas. Monday comes and I call him to make sure he's still coming and of course by the end of the day my house is still not pressure washed. I reach back out to Living Social and get the same malarkey about 3-day windows and Living Social credits which are virtually worthless.
The truly criminal thing is you cannot leave a vendor review if you have not redeemed a voucher for that vendor. Meaning there is no way to warn other users who may fall victim to the same scam. Other than that automated response initially received, a contact option was offered if there were questions.
The caveat was that to inquire about that product would have required LivingSocial acknowledgement option for that item. It was never offered. Only past purchases from months or years ago. No direct contact for my purchase was offered. After all research was done, no working phone or contact information was available. Only an automated message during normal hours of operation indicating there is no availability for any customer direct or indirect customer service.
No option to find out who the supplying vendor is or any direct recourse for the consumer other than going to your financial institution to dispute purchase or label as a fraudulent sale. Based in Washington D.
C, LivingSocial specializes in local deals. The site also includes a small shop with limited-time offers for merchandise and online stores. Accessible customer support: Both email and phone support are available. Clean interface: The navigation is simple and intuitive, and the site is devoid of unnecessary clutter.
Expiration notifications: You can request e-mail notifications when a voucher is about to expire. Vouchers retain value: If a voucher expires before you get to use it, you can still redeem it for the purchase price.
Refunds: Refunds are available on some, but not all vouchers; and the refund terms vary from deal to deal. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Are you this business? Save Saved. Live agent Are you this business? Hi cindy, you should try groupon instead.
Its been proven reliable to me as compare to living social. There refund policy is swift and approachable. But yet again I can only tell you my experience as a customer with them, know nothing much about their relationship or policies with the vendors. Rip me off once, shame on you Rip me off twice, shame on me The item i purchased was completely misrepresented as to quality and material.
I was supposed to be Stainless Steel and instead was a cheap chrome plated plastic piece of junk. I am trying to get a refund, we'll see. I don't accept their "Final Sale" out on something that is so dishonestly described. It is living social's responsibility to make sure that items sold on their website be accurately and honestly described.
If not then they truly cannot be trusted. LivingSocial is a leading "daily deal" site that sells discounted experiences and local services--restaurants, spa trips, home services, travel, etc. The consumer must pay for the voucher upfront, and the voucher generally must be used within a specified time period or it cannot be redeemed.
To make these deals possible, LivingSocial sells merchants on its ability to help "find and keep more customers". Share on Twitter. Add a note optional - e. Write a Review Ask a Question. Ratings On Other Platforms. Corporate Values. Overview LivingSocial has a consumer rating of 1. Positive reviews last 12 months : 9. What reviewers want you to know Positive highlights Wish I could get everything here, always works, good deals, great customer service , love it I got prompt reply for any of my questions from customer service And as far as Credit Card Information.
With the company, and they provided NO phone number to reach the company. Top Positive Review. Top Critical Review. Rating 5 stars Other Verified purchase. Verified site experience. Contains image or video. English only. Reviews that mention popular keywords deal bucks 42 customer service phone number 43 refund policy 35 expiration date 29 business owner 20 credit card Sara M. Wipe your arse with your money at least you'd know where it went Tip for consumers: Yes shop on Amazon instead Products used: None they never arrived after I purchased them.
Comment Thank you Share Helpful Sharon W. Rita F. Comment Thank you Share Helpful 6. Scott N. Comment Thank you Share Helpful 3. Robert D. Comment Thank you Share Helpful 1. Stuart R. False Advertising! Vitoria M. Bob T. Products used: Electronic. Comment Thank you Share Helpful 0.
JoJo W. Agnieszka P. ANN N. Comment Thank you Share Helpful 4.
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