The CQC visits all health and social care providers as part of their regular regulation and inspection programme. This includes hospitals, GPs and doctors, care homes, and mental health services, among others. They then provide the establishment with one of four ratings which can help people compare and make choices about their care. The four ratings are outstanding, good, requires improvement, and inadequate. If a rating is inadequate, the CQC will take action against the organisation or the person that runs it.
The CQC have developed fundamental standards to help them with inspecting and regulating health and social care services. These standards set out what good and outstanding levels of care look like, and provide a quality benchmark that the level of care must never fall below. Adhering to the CQC standards will not only enable your establishment to achieve a high rating, it will also, more importantly, ensure that everyone receives the quality of care and treatment that they deserve.
For a CQC inspection, care establishments must be able to prove that they adhere to the fundamental standards. The inspections focus on the experiences that people have: inspectors will observe care and talk to people who receive care, as well as their family and carers.
They will also look at records and speak with staff, as well as comparing against the regulations, to reach their judgements. The CQC will not notify care establishments that they are visiting, unless there is good reason to. This ensures they can get the best picture of how the service operates.
Policy papers and consultations Monitoring the Mental Health Act: to 5 February Policy paper Inspecting multi-agency safeguarding arrangements 10 July Policy paper See all policy papers and consultations.
Transparency and freedom of information releases Care Quality Commission annual report and accounts: to 24 July Corporate report Monitoring the Mental Health Act: to 26 February Corporate report See all transparency and freedom of information releases.
Is this page useful? Maybe Yes this page is useful No this page is not useful. Thank you for your feedback. Report a problem with this page. What were you doing? The care provider inspection report containing the overall grade is published on the CQC website. It will outline evidence of what the care provider is doing well or areas in which they need to improve. The report will also detail how the care provider is performing across each of the five key questions.
The care provider has the opportunity to dispute any of the findings of the CQC and ask for a review of the rating. If the CQC finds that a care provider is providing inadequate care to clients they have an enforcement policy to help them protect those receiving care. They can issue warning notices which require the care provider to present an action plan showing how they are going to improve. Reviewing the official CQC report on the CQC website provides an independent professional review of the provider, which can help you to compare services.
The CQC report will also detail any action being taken to improve the service. Care packages can start very small — it can be as simple as coming around and having a cup of tea and a chat, helping with the shopping, or helping to tidy up. Read more about the different care types that are available. Care Sourcer helps you find all types of social care services, using a searchable online directory of local care agencies. If you need care urgently, our team of care experts are also available by telephone on freephone to guide you through the process.
COVID care advice and guidance. What is the role of the CQC? What does the CQC do?
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